Shipping

We deliver to the United Kingdom only. We do not currently offer international delivery.

Delivery options and costs

• Royal Mail 48 — free. This is our standard service. After we dispatch your order it usually arrives in about 2–3 working days.
• Royal Mail 24 — £3.95. Choose this at checkout if you want a faster service after dispatch.

The exact charge is shown at checkout before you pay. Delivery costs are for one delivery address per order.

Working days are Monday to Friday, not weekends or UK bank holidays. Royal Mail may take longer at busy times or to some remote addresses.

When we dispatch your order

Dispatch is when we hand the parcel to Royal Mail. It is separate from production time.

Non-personalised orders placed before 12pm on a weekday are usually dispatched the same day. Orders placed after 12pm, at weekends or on bank holidays are usually dispatched on the next working day.

Personalised and handmade products need extra time to make. The processing time for each product is shown on that product page. If an order contains both personalised and non-personalised items, we dispatch the order when the personalised items are ready, unless we agree otherwise.

We aim to dispatch within the timescale shown, but this is an estimate, not a guaranteed same-day service.

When you will receive your order

Add the processing time on the product page to the delivery service you chose:

• Royal Mail 48: usually 2–3 working days after dispatch
• Royal Mail 24: usually the next working day after dispatch

You will receive tracking details by email once the order has been dispatched, where Royal Mail provides them.

If you are not in

Royal Mail will follow their usual delivery process. That may include leaving the parcel in a safe place if you have asked them to, taking it to a local Post Office or delivery office, or leaving a card. Please use the tracking details to collect or rearrange delivery.

If your order is late or looks lost

If tracking has not updated, or the parcel has not arrived by the expected date, email sales@angraves.co.uk with your order number. You do not need to wait a set number of days before contacting us.

We will check the tracking and raise it with Royal Mail. Royal Mail often need several working days after the expected delivery date before they treat an item as missing. We will keep you updated and, if the parcel cannot be found, we will replace it or refund you.

Failed delivery, loss or damage

If your order arrives damaged, email sales@angraves.co.uk with your order number and photos of the damage, including the packaging if you still have it.

Please keep the packaging so we can raise this with Royal Mail if needed.

Delivery address

Please check your address at checkout. We deliver to the address given on the order. If you notice a mistake before we dispatch, email us straight away and we will change it if we can.

If a parcel is returned to us because the address was incomplete or incorrect, we may need to charge again to resend it.

Contact

Sales and delivery: sales@angraves.co.uk
Please quote your order number on every message.